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Digital Banking FAQ

Do I need to re-enroll in Digital Banking with ASB&T?

No. If you have already enrolled in ASB&T’s current Digital Banking platform, then you will not need to re-enroll. Log in with your current ASB&T Digital Banking username and password. If you are not currently an ASB&T Digital Banking customer, simply use the enroll feature.

Will my username and password remain the same?

Yes, your username will stay the same, however the new Digital Banking system includes Two-Factor Authentication to protect your finances and identity, and may require you to create a stronger password. Passwords must be 8-12 characters, must include an uppercase letter, lowercase letter, number and a special character (! @ # $ % ^ & * ( ) + ~). 
If you cannot remember your password you can click forgot password and reset it.

What is Two-Factor Authentication?

Two-Factor Authentication is a security measure that requests a one-time access code to log into your Digital Banking. The code enhances security by creating an identity verification layer in addition to your unique username and password. This layer will better protect your financial information. You will normally be prompted for Two-Factor Authentication when you use a new device or after you clear your browser history.

What browsers are supported with the new platform?

Do I need to download a new mobile app?

Yes. You will need to delete your original app and download the new app, “ASBT,” starting on October 18, 2022. Find it in the Apple App Store or Google Play. If you go to our existing app, it will automatically prompt you to download the new version, named “ASBT.” You will also be asked to provide a phone number (mobile or landline) in order to set up Two-Factor Authentication to help safeguard your account.

I use biometrics, like Face ID or thumbprint log in. Will this still work?

Biometrics will not work for your initial log in to the app. Please be sure you know your username and password prior to conversion so you can log in. Once you successfully log in, you can turn on biometric access again.

Are there device requirements to access the Digital Banking App?

Yes, the mobile app is compatible with iPhone and iPad devices running iOS version 11 or newer, and Android phones and tablets with version 5.0 or newer. Devices must have access to the internet.

Why can’t I see my accounts listed on my Digital Banking dashboard?

If do you not automatically see your accounts upon login, please refresh the page or log out and log back in. If you do not still see your accounts listed on the dashboard, please call 701-774-4100 for further assistance.

Will my transaction history be in the new Digital Banking?

Yes, we’ll bring over all of the transactions you see in your current Digital platform.
If you use bill pay, your existing bill payments and payees will automatically appear in the new system.

Will my bill payees and scheduled payments continue after October 18, 2022?

Yes, all scheduled payments and bill payees will continue to be available.

Will my scheduled or recurring transfers continue after October 18, 2022?

All scheduled and recurring transfers between ASBT accounts will continue. Transfers with other institutions will need to be re-created.

Will I need to enroll in electronic statements again?

Your electronic statement preferences are carried over, no need to enroll again. For more information on eStatements, click here.

Will my alerts continue after October 18, 2022?

Unfortunately, this is one item that won’t transfer. You will need to re-enter them in the new platform starting October 18, 2022.